About these terms
These terms apply to events and festive dining promoted by voco Corby Kettering Hotel and operated by [insert full legal company name]. Separate conditions shown by Stripe or OpenTable may also apply when you use their services.
Making a booking
A booking is confirmed only when you receive confirmation from the hotel, Stripe or OpenTable, as applicable. Selecting an event date or sending an enquiry does not by itself reserve a place.
Please check the event, date, time, quantities and contact information carefully before confirming. Contact us promptly if a confirmation appears incorrect.
Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Ticketed-event payments are processed securely by Stripe. Restaurant reservations may be handled through OpenTable and may require a card guarantee or deposit where stated during booking.
Approved Christmas Day deposit: [confirm amount and whether refundable or transferable].
Customer cancellations and refunds
Approved cancellation and refund policy: [insert notice period, refund eligibility, administration charges and transfer rules].
Where a refund is approved, it will normally be returned to the original payment method. Processing times may depend on the payment provider.
Changes or cancellation by the hotel
If the hotel needs to cancel an event, affected customers will be contacted using the details supplied at booking and offered [confirm refund, transfer or alternative-date policy]. Event timings, menus and entertainment may be adjusted where reasonably necessary; any significant change will be communicated where practicable.
Children and supervision
Bookings must be made by an adult. Children must remain under the supervision of a responsible adult throughout the visit. Age bands shown for tickets and menus must be followed when booking.
Groups, pre-orders and special requests
Festive dining parties of eight or more may be asked to submit a menu pre-order. Large parties and Christmas Party Night enquiries may require separate terms, deposits or payment deadlines, which the events or restaurant team will confirm in writing.
Special requests are not guaranteed until confirmed by the hotel.
Allergies, dietary needs and accessibility
Tell the relevant team about allergies, dietary requirements or accessibility needs before your visit. We will explain available options and make reasonable efforts to assist, but a request is not confirmed until acknowledged by the hotel.
For hotel events email events@vxcorby.co.uk. For Embers dining email embers@vxcorby.co.uk or call 01536 401348.
Conduct and attendance
Guests must follow reasonable instructions from hotel staff and behave safely and considerately. The hotel may refuse entry or require a guest to leave where necessary to protect guests, staff or property, subject to applicable law.
Contact and governing law
Questions about a booking should be sent to events@vxcorby.co.uk or raised by telephone on 01536 401348.
These terms are governed by [confirm governing law and jurisdiction]. Nothing in these terms affects rights that cannot lawfully be excluded.